Community Support Officer – Digital Inclusion

Volunteer Now • Full-time • Newry, Newry And Mourne, Northern Ireland, United Kingdom • £25,476 / year • 3d ago

Community Support Officer – Digital Inclusion

Location: Newry (with travel across rural project areas; hybrid working policy in place)

Salary: £25,476 per annum

Contract: Fixed-term until 31st March 2029

Hours: Full-time, 35 hours per week (evening and weekend work may be required at times to fulfil the obligations of the post)

This project is supported by PEACEPLUS, a programme managed by the Special EU Programmes Body (SEUPB).

About the Organisation

Charity Jobs NI is delighted to be exclusively partnering with Volunteer Now, Northern Ireland’s leading organisation promoting, developing and supporting volunteering. As an Investors in People Gold accredited employer, Volunteer Now is committed to flexible and family-friendly working policies and provides a supportive, values-driven environment where staff are encouraged to innovate, collaborate, and deliver high-quality services.

Volunteer Now supports individuals, organisations and communities to promote volunteering, strengthen safeguarding practice, and build capacity across Northern Ireland. Their work spans community engagement, digital inclusion, safeguarding, training, and major events volunteering.

The Role

Volunteer Now is seeking a motivated and community-focused Community Support Officer – Digital Inclusion to support rural communities in the Newry area to build digital skills, confidence, and capacity.

This role forms part of the Digital Communities programme, a cross-border pilot project designed to build digital skills and capacity in rural communities. You will work directly with community groups, volunteers, SMEs and remote workers to improve access to technology, strengthen digital literacy, and help communities benefit from digital tools and services.

This role may also appeal to candidates who have worked as a digital inclusion officer, community development officer, digital skills trainer, ICT support officer, or community outreach worker.

Key Responsibilities

• Engage with rural communities, community groups, volunteers, SMEs, remote workers and local stakeholders to identify digital needs and opportunities

• Build strong relationships with community organisations, volunteers, local authorities and service providers

• Support communities to participate in digital inclusion initiatives and ICT-related projects

• Plan and deliver workshops, training sessions and community events focused on digital skills and ICT use

• Support individuals and groups to use digital tools such as online services, communication platforms, productivity tools and social media

• Assist communities in accessing local digital initiatives such as community hubs, digital champions and online platforms

• Support communities to develop sustainable digital capacity, including training volunteers and local leaders

• Disseminate user-friendly guides, resources and learning materials

• Promote inclusive approaches to digital engagement, particularly for older people, disadvantaged groups and those with low digital confidence

• Contribute to project planning, monitoring and evaluation

• Maintain records of activities, participation and outcomes

• Prepare reports for funders and stakeholders

• Support budget monitoring and resource management where required

• Work collaboratively with project partners, funders and local stakeholders

• Identify opportunities for further funding, partnerships and programme development

About You

You will be passionate about community development and confident in supporting individuals and groups to build digital skills. You will bring:

• Experience working with communities, voluntary organisations or rural development initiatives

• Experience delivering training, workshops or support in digital or community settings

• Experience engaging with diverse groups, including people with limited digital skills

• Strong communication and interpersonal skills

• The ability to explain digital concepts in a clear, accessible way

• Excellent organisational and time-management skills

• The ability to work independently and as part of a team

• Good IT skills, including familiarity with common digital tools and platforms

• An understanding of digital inclusion, rural communities or community development

• Awareness of barriers to digital access and participation

• Willingness to travel within the project area

• A full driving licence and access to a vehicle where applicable

A qualification in community development, education, ICT, social sciences or a related field, or experience of funded programmes, partnership working, or rural policy and digital strategy would be advantageous.

Benefits

• Flexible and hybrid working arrangements

• Generous annual leave, rising with service (starting at 22 days plus statutory/public holidays)

• Pension contributions of 4.5% after probation

• Training and professional development opportunities

• Supportive, inclusive, and values-driven organisational culture

How to Apply

If you’re passionate about supporting communities and improving digital inclusion, we’d love to hear from you.

Simply apply now with your CV to register your interest. A member of the Charity Jobs NI team will be in touch to discuss your application and guide you through the next steps of the process.

Closing Date: Tuesday 5th May 2026 at 12 noon

Interviews: Week commencing 18th May 2026 (subject to change)

Volunteer Now is an Equal Opportunities Employer. Applications are particularly welcome from males and individuals from minority communities who meet the criteria.

Charity Jobs NI is proud to be the exclusive recruitment partner for this vacancy.

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