Location: Belfast and Greater Belfast Area

Position Type: Permanent, Part-Time

Hours: 6 hours per day (1-hour lunch)

Benefits: Travel and subsistence reimbursed (up to an agreed maximum)

Are you looking for a rewarding way to give back to your community? Join our team as a Volunteer Customer Support and make a meaningful difference by helping individuals with mobility challenges regain their independence.

About the Role

As a Volunteer Customer Support, you’ll work with the Shopmobility team, assisting individuals with mobility issues to use essential equipment like electric scooters and wheelchairs. You'll play a crucial role in providing outstanding customer service, ensuring that every user feels valued and supported. You'll also coordinate with Head Office to maintain high efficiency and service standards.

Key Responsibilities

Provide friendly, face-to-face and telephone support to members and the public.
Conduct pre-use and post-use equipment checks, completing relevant paperwork.
Update and manage customer records as needed.
Maintain cleanliness of equipment and facilities in line with health guidelines.

About You

We’re looking for a caring and enthusiastic individual who will make customers feel comfortable and cared for. You should be able to engage with people of diverse backgrounds and help foster a welcoming environment.

Essential Skills and Attributes:

Genuine interest in customer service and disability support.
Well-presented, articulate, and proficient in English.
Basic computer skills and good communication abilities.
Ability to work independently or as part of a team.
Flexible and adaptable, with a reasonable level of physical fitness.

Desirable Skills:

Experience in customer service and an understanding of disability-related issues.

Personal Qualities:

Organised, self-motivated, and sensitive to the needs of vulnerable individuals.

Why Volunteer with Us? Gain valuable experience, enhance your interpersonal skills, and be part of a supportive team committed to making a positive impact. Full training will be provided, and you'll be empowered to make a difference every day.

Shopmobilty Belfast jobs

Volunteer Customer Support